Privacy Policy

Effective Date: 12 September 2025
Company Name: Coalface Engagement Ltd
Company Registration: 11741464
Registered Office: Prebend House, 72 London Road, Leicester, England, LE2 0QR
Email: rowan@coalfaceengagement.co.uk

1. Introduction
Coalface Engagement Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you use our website or engage our services.

2. Information We Collect
We may collect and process the following information: Contact details (name, email address, phone number, organisation, and role), Enquiry details, Client information, and Technical data (IP address, browser type, browsing activity).

3. How We Use Your Information
We use your personal information to respond to enquiries, manage client relationships, send updates (with consent), improve our website, and comply with legal obligations.

4. Legal Basis for Processing
We process personal data under the following lawful bases: consent, contract, legal obligation, and legitimate interests.

5. Sharing Your Information
We do not sell or rent your data. We may share your information with service providers, professional advisers, or regulators if required by law.

6. Data Retention
We keep personal data only for as long as necessary, including legal or reporting requirements. Client data is retained as agreed contractually.

7. Your Rights
Under UK data protection law, you have the right to access, correct, or delete your data; object or restrict processing; withdraw consent; and lodge a complaint with the ICO.

8. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

9. Cookies
Our website may use cookies or analytics tools to improve performance and understand visitor behaviour. You can adjust cookie settings in your browser.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at: rowan@coalfaceengagement.co.uk, Prebend House, 72 London Road, Leicester, England, LE2 0QR